1.How could we know the concrete floor grinding tools quality, if we want to order your products?
Please just test them with a very small order, then you will know the quality. At present,
so many people in the world to use Chinese products, because of the high quality
and most competitive prices. We are professional manufacturer in supplying diamond
tools for more than 10 years. Anyway, confirming our products quality, a small trial
order for testing will be necessary.
2.Can you offer free samples of concrete floor grinding disc?
We don’t offer free samples, according to our many years experience, we think people
get the samples by paying, they will cherish and appreciate more what they get. But we
are willing to give our potential customers a special discount which they are used to do a
testing. It is very important to give us feedback, we appreciate it.
3. Does your company accept custom-made?
Surely, we accept it. Including different velcro color, grit etc. We also can mark your own
logo and brand on the pad. Any new products you want us to produce for you, just send
us your drawing or sample, we will produce the same one. We will not sell this kind of products
to other customers only if we get your permission.
4.We make payment for you, what we should do if you don’t send us our order? And what’s your payment terms?
Firstly, we promise that will never happen. We do understand what our new customer worry
about. We accept various terms of payment, including L/C,T/T, Paypal and West union. You
can choose the best one for you.
5.What we should do if your products don’t work well? Whom do we contact if we get poor quality products?
If our products don’t work well, please check the installation is right or not. Then check is there
something wrong with your grinder equipment. Also, please confirm your workers operate in
right method. If you confirm everything is ok in your side, please contact us immediately, we will
pay much attention and solve your problem asap.
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